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Terms & Conditions

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order, entering email address for news letter or promotions indicates your acceptance of these terms and conditions. WatchWarehouse.com reserves the right to make changes to this site and these terms and conditions at any time, without notice.

This is a legal agreement (the "Agreement") between You, the individual, company or organization ("you," "your," or "Customer") and WatchWarehouse.com ("we," "our" or "Company"). By ordering, accessing, using or purchasing any product (collectively the "Product") through this website or related websites (collectively the "Website"), you are agreeing to be bound by, and are becoming a party to, this Agreement. If you do not agree to the terms of this Agreement, do not use this Website or order Product. Your use of this Website means that you agree to the terms and conditions of this Agreement. We may at our sole and absolute discretion change, add, modify, or delete portions of this Agreement at any time without notice. It is your sole responsibility to review this Agreement for changes prior to use of the Website or purchase of the Product.

 

* Limited time offers and/or free gift and/or coupons cannot be combined with any other promotion or discount sales. 

* Rewards Program, refer and earn or any other program might change, modified or deleted anytime without notice.

* All promotions including special offers and coupons are not valid on previous purchases. Other exclusions may apply. We reserve the right to remove promotions anytime and without notice.

 

Return Policy 

We at WatchWarehouse.com are committed to your satisfaction. You can return the item for a refund or exchange (if available).

All returned items must be BRAND NEW and UNWORN condition with ALL manufacturer documentation and packaging including: tags, stickers, boxes, and user manuals. Free gifts (if any) are part of the transaction and have to be returned as well. Or, the free gift price will be deducted from the refund amount. 

Even a short ware or links removal would leave micro scratches on a watch and it will not be accepted.

Please report, in writing, any shipping damage or discrepancies within 24 hours of receipt and have the watch returned to us within 7 calendar days of receipt. Allow 2-4 business days to post refund.

 

NO RESTOCKING FEE ON ALL ORDERS UP TO $ 4000.00 TOTAL SALE PRICE WITH PAYPAL CHECKOUT. 

6% RESTOCKING FEE WILL APPLY TO ALL ORDERS FOR $4000.00 AND UP, TOTAL SALE PRICE.

ORDERS OVER $10000.00 ARE NOT RETURNABLE.  

Unless agreed by WatchWarehouse.com staff in advance and confirmed in writing via email or fax. 

Items returned for exchange are entitled to a one-time-only exemption from these restocking fees. 

 

 Charges may be incurred, or refund refused (and item returned to customer at customer's expense) if the item is returned in used and/or scratched and/or damaged condition.

  • All returns must have a Return Merchandise Authorization number (RMA#) filled on WatchWarehouse.com. An item returned without RMA# will be refused.
  • The RMA# must be listed clearly on the returned packaging.
  • Collect shipping will be refused.
  • For your protection, Use only carrier that provides tracking number. Insure your package for full value to ensure the safe return to us so that you are completely protected if the shipment is lost or damaged in transit. Please do not drop off packages at the office as they will be refused.

Refer and Earn, Rewards Program 

You understand and agree that store credits, points or coupons are not transferable, may not be sold, auctioned or may not be pooled with other members. Store credits, points or  coupons may only be used on WatchWarehouse.com and is not valid on any other website affiliated with Watch Warehouse including but not limited to Watch Warehouse Amazon store and the WatchWarehouse eBay store or any other market place. Some offers and products may not qualify for this promotion. This promotion is only valid to participants who have an account with us and received our newsletter email on a regular basis. WatchWarehouse.com reserves the right to modify or terminate any Promotion at any time, although credits issued shall be valid for 30 days from the date of posting. Should there be any tax liability for the accumulation and/or use of credits, such taxes are the sole responsibility of the participant. WatchWarehouse.com will have no liability for any errors or typos pertaining to this Promotion. Store credits, coupons or any other promotion can be cancelled at any time without notice. 

Store credits, points or  coupons may not be combined with any other promotion.

By partaking in this promotion you agree to sign up to receive our newsletter email. You can opt out at any time by clicking on the unsubscribe link on the bottom of your email. WatchWarehouse.com will not sell or share your personal information.

 

Privacy policy-Our customer privacy is a top priority for WatchWarehouse.com!

WatchWarehouse.com does not share any customer's information or database with any other company, person or entity. We do not believe in, or practice spamming.

 

Lowest Price Match Guaranteed The authentic product must be the exact same brand, model, size and color with serial and/or case number intact. The merchant offering the lower price must be an established online store (not auction sites), as determined by watchwarehouse.com, and have the product currently in stock for immediate / same day shipping.  Price must include shipping and taxes (if any). All claims must be within 30 days from date of purchase and limited one per person. Does not apply to merchants offering special promotions such as free shipping, sale prices, rebate offers, coupon offers, quantity discounts or membership requirements for buyers and/or sellers. We reserve the right to match a price at our discretion or take the item for a refund. Items for refund must be unused with attached security and company tags and according to our terms and conditions. Terms and conditions of this or any offer subject to change without notice. 


Order- Your order with WatchWarehouse.com is secure. WatchWarehouse.com uses the latest technology to protect you. Your personal information and credit card number are encrypted with Secure Sockets Layer (SSL) security. Since credit-card and personal information is only entered on the order form, only the order forms and shopping cart are secure.


When you enter your credit card number into the Order Form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to the server. Your credit card information is not transmitted via e-mail (which is not encrypted). Our online credit-card processing software does not allow more than one charge to the same credit card number or for the same order number.

 

My Account- Our customers have the option to create an account at purchase time. By creating an account, the system will remember your personal and purchase information and the checkout process on future purchases will be fast, easy and secure.  At your option, your account can also store important dates such as birthdays or anniversaries and allow you to subscribe to receive promotional emails and announcements from us.

If our points system is engaged, you will have the option to check your points balance for discount and promotions.

Your personal “My Account” information is accessible to you at all times to review, edit, or update.

 

 

 Warranty- All watches sold by WatchWarehouse.com are guaranteed authentic with original packaging and manual. We provide our own two year warranty that covers movements with symptoms of abnormally gaining time, losing time and/or not keeping proper time. Automatic movements are mechanical with over one hundred moving parts. Therefore are not as accurate as quartz. If your automatic watch is plus/minus few minutes per month then they are within the accuracy guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties. We provide manufacturers warranty for Seiko and Pulsar only. All other brands come with WatchWarehouse.com 2 year warranty.

The warranty excludes all “external damages” to the watch case, bracelet, strap, crown/stem, crystal/glass, finishes, scratches, gold plating, power cell, loss, damage by "wear and tear", physical abuse, accidental, misused, water damage and/or usage not according to the manufacturer’s specifications and instructions. Any alteration or repair performed by someone other then WatchWarehouse.com will null and void the warranty and we disclaim all liabilities. All shipping and handling costs are customer’s responsibility. This warranty is valid only when accompanied by a copy of our original invoice (no exceptions). A Return/Repair request for Authorization has to be obtained on our web site prior to shipping and the watch should be sent via insured carrier.  

On items like pens, sunglasses & accessories that are not watches- we warranty the items to be free of defects.

WatchWarehouse.com is an authorized dealer for Seiko and Pulsar watches and is not an authorized dealer for all other brands. We provide only WatchWarehouse.com warranty in place of the manufacturer's warranty, except for Seiko and Pulsar watches which come with the manufacturer's warranty. Some of the original packaging may be modified to replace the manufacturer's warranty for brands which we are not authorized dealer. We promise fine quality and authenticity for each item. 

We are not affiliated with any other manufacturers or company. 

Google and other sites- We use third-parties such as google and facebook in order to generate traffic and help us analyze where visitors come from and what they do while visiting our website. Be aware that google and facebook may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to a customer.

If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.

 

Usage Tracking- WatchWarehouse.com database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP addresses, browser type, Internet service providers and other information that help us to decide which services should be used.

 

Sharing permission- By the event of a merger, sale, transfer or other disposition of all or any portion of our company, an email for permission to share information will be sent for your approval.

 

Links from our site- This privacy policy applies solely to information collected by WatchWarehouse.com and not other sites that might be lined to our site including but not limited to Paypal, Fed Ex, eBay, etc.

 

Coupons, Newsletters & Promotions- If a user wishes to subscribe to our newsletter, redeem coupon or other promotion we ask for contact information to provide these communications and promotions. We provide a way to opt-out of these communications at any time.

 

email Share with a Friend -If you use our referral service for informing a friend about an item, we ask for the friend's name and email address. WatchWarehouses.com will automatically send the friend a one-time email inviting them to visit the site. The friend has an option to opt-out.


WatchWarehouse.com reserves the right to change all policies including privacy policy, terms, and conditions posted through the site, without notice.

 

Copyright Information- This site is owned and operated by WatchWarehouse.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of WatchWarehouse.com. All software used on the site is the sole property of WatchWarehouse.com or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means WatchWarehouse.com prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

WatchWarehouse.com®  (Watch Warehouse) is a registered ® & certified TRADEMARK and fully protected under the laws of United States of America and other countries.

No entity, company or person(s), should use any form (plural, singular or otherwise) of the words "Watch" and "Warehouse" together in the same entity or in any business whatsoever including but not limited to, any domain name or online use. 

All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of WatchWarehouse.com All other trademarks or service marks are property of their respective owners. The use of any WatchWarehouse.com trademark or service mark without WatchWarehouse.com 's express written consent is strictly prohibited.

 

Limitation of Liability as of to Products Sold- Please read all manufacturers instructions and manuals before operation of your new timepiece, removal of links, adjusting, sizing, waring or going under water.

All of watchwarehouse.com's products are guaranteed against defects for 30 days from the date of the invoice as long as they are unused and tags are attached- see return policy. Except as expressly stated herein, watchwarehouse.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on watchwarehouse.com site. Except as expressly stated herein, watchwarehouse.com expressly disclaims all warranties, express or implied, of any kind with respect to products sold on watchwarehouse.com, including but not limited to, merchantability and fitness for a particular purpose or size. Buyers agree that the sole and exclusive maximum liability to watchwarehouse.com arising from any product sold on watchwarehouse.com site shall be the price of the product ordered. In no event shall watchwarehouse.com its directors, officers, employees or representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

 

Errors and Omissions Policy- WatchWarehouse.com takes every effort to ensure the accuracy of information on its website. In the event that a wristwatch or other item is listed at an incorrect price or quantity due to a software, display or typographical error, or for any other reason, we reserve the right to refuse or cancel any order. We will make a concerted effort to avoid any inconvenience to you.


Order Cancellations- We reserve the right to cancel orders that do not meet our guidelines, our credit card processor(s), order score software, the insurance company or defective item. Orders with none confirmed or verified shipping address, telephone number, security code etc. or for any reason might be cancelled without prior notice. In certain rare circumstances, for example when five watches sold at night time and only four is in stock, or watches are mistakenly listed as available and they have already been sold, defective item, we shall have the right to cancel the order whether or not the order has been confirmed and/or a customer's credit card charged. If the customer's credit card/bank account has already been charged for the purchase and the order is cancelled, WatchWarehouse.com shall immediately issue a refund in the amount of the original charge. In the case of a credit refund, a bank-clearing period of three to five business days may result in the funds being held by your card-issuing bank before being shown as available.

 

Fraud-We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship or recall from the shipper any order if fraud is suspected or for any reason. All guidelines have to be met to our satisfaction. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud of any kind, which includes the use of multiple accounts which is strictly prohibited. If any Web Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

Multiple accounts per location are NOT allowed (based on IP Verification through our system) unless clearly identified as different people, for each account (as per regular account rules) as well as:

  • - Email is unique to each account (cannot be in same/similar name)
  • - Customer is able to submit Photo ID (scanned/emailed image) and proof of address if requested
  • - As per our 'Fraud' policy, we reserve the right to cancel any suspected fraudulent accounts
  • -We reserve the right to ask any buyer for business license or sales tax permit on quantity of more the one.
  • - If a duplicate account (by IP Verification within our administration tools) violates the our rules, the sale or deal will be removed and account reviewed will be closed.
 

Links- This site may contain links to other sites on the Internet that are owned and operated by third parties like eBay, PayPal, Fedex and more. You acknowledge that WatchWarehouse.com is not responsible for the operation of or content located on or through any such sites.

 

Termination- We reserve the right to terminate your access to or use of this Website and/or your subscription to the Product should we believe that you have violated any of the terms of this Agreement or if we believe you have sought, in bad faith, charge backs, credit backs, Product returns, discounts or any other conduct designed to injure, harass or disrupt this Website or the Company’s business operations.

 

Indenmnfication- You agree to defend, indemnify, and hold harmless Company, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from your misuse of the Website, or your breach of any of these terms and conditions of this Agreement. We shall promptly notify you by electronic mail of any such claim or suit, and cooperate fully (at your expense) in the defense of such claim or suit. If we do not hear from you promptly, we reserve the right to defend such claim or suit and seek full recompense from you.

 

WatchWarehouse.com is an authorized dealer for Seiko and Pulsar watches and is not an authorized dealer for all other brands. We provide only WatchWarehouse.com warranty in place of the manufacturer's warranty, except for Seiko and Pulsar watches which come with the manufacturer's warranty. Some of the original packaging may be modified to replace the manufacturer's warranty for brands which we are not authorized dealer. We promise fine quality and authenticity for each item. 

We are not affiliated with any other manufacturers or company. 

Miscellaneous

• Governing Law. This Agreement and all disputes or issues arising from it shall be governed exclusively by the laws of California, USA without regard to conflict or conflict of law principles. The sole and exclusive venue for any and all claims or causes of action arising from or related to this Agreement, or that are related in any manner to your purchase or attempted purchase of the Product(s), shall be the Courts of California, USA.

• Assignment. This Agreement and the rights and liabilities of the parties hereto inure to the benefit of their respective successors and assigns. Company may assign this Agreement to any successor entity. Customer may not assign without the written permission of Company.

• Severability. If for any reason a court of competent jurisdiction or an arbitrator finds any provision of this Agreement, or any portion thereof, to be unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of these Terms and Conditions will continue in full force and effect.

• Attorneys’ Fees. In the event any Party shall commence any claims, actions, formal legal action, or arbitration to interpret and/or enforce the terms and conditions of this Agreement, or relating in any way to this Agreement, including without limitation asserted breaches of representations and warranties, the prevailing party in any such action or proceeding shall be entitled to recover, in addition to all other available relief, its reasonable attorney’s fees and costs incurred in connection therewith, including attorneys’ fees incurred on appeal.

• No Waiver. No waiver of or by Company shall be deemed a waiver of any subsequent default of the same provision of this Agreement.

• Headings. All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement.

• Complete Agreement. This Agreement constitutes the entire agreement between the parties with respect to your access and use of the Website and your ordering and use of the Product, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters.

• Modifications. Company reserves the right to change any of the provisions posted herein and you agree to review these terms and conditions each time you visit the Website. Your continued use of the Website following the posting of any changes to these terms and conditions constitutes your acceptance of such changes. Company does not and will not assume any obligation to provide you with notice of any change to this document and you acknowledge and agree to same. Unless accepted by Company in writing, you may not amend these terms and conditions in any way.