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Policies

General Product Warranty and Policy Information

  • All of the items listed on our site are available for purchase, in stock, and ready to ship.
  • All our items are guaranteed 100% authentic with original packaging, manual(s) and with serial / manufacturer's number intact.
  • We check all our items prior to shipping.
  • We provide a 30 day money back guarantee.
  • No sales tax, except in California.

30 Day Money Back Guarantee

Buyers' satisfaction is the top priority at WatchWarehouse.com. If, there would be any discrepancies or if, for any reason you are not pleased with your purchase you may contact us for assistance or simply fill out the return form in our website and generate an RMA number. If, you opt to return the item please make sure it remain in its UNUSED, UNWORN condition and in its original packaging. To speed up the process from our end please send us a copy of your invoice and provide us a note for the reason of return, your best contact number and your return address if necessary (for replacement, exchange or repair option).

For our buyers’ peace of mind, we ensure that all your information is secured and protected.


Other Product and Brand Warranties and Policy Information

Below are the warranties and policies specific to certain brands and product types. These include the general information above.

Watches

  • No restocking fee on items under $4,000 USD.
  • Restocking fee of 10% on items valued at $4,000 USD and up.
  • We offer 2-year warranties on watches (see our warranty page for more information).
  • Any discrepancies on orders of $2,000 USD and up must be reported within 48 hours from date of receipt.

Montblanc Items (except Montblanc Watch)

  • No restocking fee on items under $4,000 USD.
  • Restocking fee of 10% on items valued at $4,000 USD and up.
  • We offer a fee-based service on our Montblanc products (see our warranty page for more information).

Eyewear

  • Restocking fee of 15% on purchase of EYEWEAR valued at $900 USD and up.
  • We offer a fee-based service on our EYEWEAR products (see our warranty page for more information).
  • Any discrepancies on orders of $900 USD and up must be reported within 48 hours from date of receipt.

Jewelry (Gucci, D&G, and other brands)

  • Non-Returnable.
  • These items are sealed.
  • Any discrepancies / defect on orders of jewelry must be reported within 24-48 hours from date of receipt.

Other Brands for Bags and Accessories

  • No restocking fee on items under $4,000 USD.
  • Restocking fee of 10% on item of $4,000 USD and up.
  • We offer a fee-based service on these products (see our warranty page for more information).

LAMY Pens and Other Pen Brands

  • No restocking fee on items under $4,000 USD.
  • Restocking fee of 10% on item of $4,000 USD and up.
  • We offer a fee-based service on these products (see our warranty page for more information).
  • Any discrepancies on orders of $500 USD and up must be reported within 48 hours from date of receipt.

If you have any questions about our product- and brand-specific warranties and policies, please do not hesitate to contact us. Our customer service team is always here to help!