Rolex Promo Banner

Policies

Privacy Policy

We at WatchWarehouse.com have a perpetual commitment to protect and keep your information confidential. We ensure that your shopping experience is safe, private and secured at all times. Personal information that you give us upon purchase are kept to ourselves for order fulfillment purposes only except when you ask us to share it or if the law requires us to divulge your information.

What Information do we collect?

Personal Information

  • Our collection of information is limited to your name, address (billing and shipping), phone number and email address only; these are vital information for the successful fulfillment of your order. Your complete credit card number are not stored, only the last 4 digits remains in our record for future reference.

Cookies

  • We also collect “cookies” from your browsing device, this helps us keep track of your preferences. This also minimizes the time it takes you to log in, or search the same model thus, improving your accessibility to our site. It leaves history of your searches and preferences.
  • Cookies enables us to assist you better by telling us your preferences and thus, enabling us to target your interests and enhance your shopping experience.

Sharing

  • Your personal information is only shared or disclosed if we are ever legally required to by law.
  • Your personal information may also be shared to our affiliates and other business entities with whom you are conducting or have conducted business with.
  • For security purposes and in the aim of being true to our claims your information stays private and secured even to prosecution, or government official unless they will be able to provide a valid and complete court order or subpoena.
  • Your information will not be sold or rent to third-parties for their marketing purposes without your valid consent.

Your Control

You may at any time opt out of any future contacts from us. Simply, give us a call and we can have you removed from our email list or change your information upon request. (Requests may be processed within 1-2 business days). 

We can be reached at 213.622.8200 / 1877.746.7994 or email us at info@watchwarehouse.com

General Product Warranty and Policy Information

  • All of the items listed on our site are available for purchase, in stock, and ready to ship.
  • All our items are guaranteed 100% authentic with original packaging, manual(s) and with serial / manufacturer's number intact.
  • We check all our items prior to shipping.
  • We provide a 30 day money back guarantee.
  • No sales tax, except in California.

30 Day Money Back Guarantee

Buyers' satisfaction is the top priority at WatchWarehouse.com. If, there would be any discrepancies or if, for any reason you are not pleased with your purchase you may contact us for assistance or simply fill out the return form in our website and generate an RMA number. If, you opt to return the item please make sure it remain in its UNUSED, UNWORN condition and in its original packaging. To speed up the process from our end please send us a copy of your invoice and provide us a note for the reason of return, your best contact number and your return address if necessary (for replacement, exchange or repair option).

For our buyers’ peace of mind, we ensure that all your information is secured and protected.


Other Product and Brand Warranties and Policy Information

Below are the warranties and policies specific to certain brands and product types. These include the general information above.

Watches

  • No restocking fee on items under $4,000 USD.
  • Restocking fee of 10% on items valued at $4,000 USD and up.
  • We offer 2-year warranties on watches (see our warranty page for more information).
  • Any discrepancies on orders of $2,000 USD and up must be reported within 48 hours from date of receipt.

Montblanc Items (except Montblanc Watch)

  • No restocking fee on items under $4,000 USD.
  • Restocking fee of 10% on items valued at $4,000 USD and up.
  • We offer a fee-based service on our Montblanc products (see our warranty page for more information).

Eyewear

  • Restocking fee of 15% on purchase of EYEWEAR valued at $900 USD and up.
  • We offer a fee-based service on our EYEWEAR products (see our warranty page for more information).
  • Any discrepancies on orders of $900 USD and up must be reported within 48 hours from date of receipt.

Jewelry (Gucci, D&G, and other brands)

  • Non-Returnable.
  • These items are sealed.
  • Any discrepancies / defect on orders of jewelry must be reported within 24-48 hours from date of receipt.

Other Brands for Bags and Accessories

  • No restocking fee on items under $4,000 USD.
  • Restocking fee of 10% on item of $4,000 USD and up.
  • We offer a fee-based service on these products (see our warranty page for more information).

LAMY Pens and Other Pen Brands

  • No restocking fee on items under $4,000 USD.
  • Restocking fee of 10% on item of $4,000 USD and up.
  • We offer a fee-based service on these products (see our warranty page for more information).
  • Any discrepancies on orders of $500 USD and up must be reported within 48 hours from date of receipt.

If you have any questions about our product- and brand-specific warranties and policies, please do not hesitate to contact us. Our customer service team is always here to help!