For all orders up to $4000.00. For all other orders, see below
We at WatchWarehouse.com are committed to your satisfaction. You can return the item for a refund or exchange (if available).
All returned items must be BRAND NEW and in UNWORN / UNUSED condition. ALL other items which were included in the packaging must be returned ( tags, stickers, boxes, and user manuals). Free gifts (if any) are part of the transaction and must be returned as well. If free gifts are not returned, their full price will be deducted from the refund amount.
Even a short ware or links removal would leave micro scratches on a watch and it will not be accepted.
Please report, in writing, any shipping damage or discrepancies within 24 hours of receipt and have the watch returned to us within 7 calendar days of receipt. Allow 2-4 business days to post refund.
NO RESTOCKING FEE ON ALL ORDERS UP TO $ 4000.00 TOTAL SALE PRICE.
6% RESTOCKING FEE WILL APPLY TO ALL ORDERS FOR $4000.00 AND UP, TOTAL SALE PRICE.
CONTACT US FOR ORDERS OVER $10,000.00.
Unless agreed by WatchWarehouse.com staff in advance and confirmed in writing via email or fax.
Items returned for exchange are entitled to a one-time-only exemption from these restocking fees.
Buyer pays shipping costs.
Charges may be incurred, or refund refused (and item returned to customer at customer's expense) if the item is returned in used and/or scratched and/or damaged condition.
- All returns must have a Return Merchandise Authorization number (RMA#) filled on WatchWarehouse.com. An item returned without RMA# will be refused.
- The RMA# must be listed clearly on the returned packaging.
- Serial and / or case numbers are verified before the issuance of refund.
- Collect shipping will be refused.
- For your protection, Use only carrier that provides tracking number. Insure your package for full value to ensure the safe return to us so that you are completely protected if the shipment is lost or damaged in transit. Please do not drop off packages at the office as they will be refused.
- Allow 1-3 business days to process the return.
Our mailing address:
13636 Ventura Blvd.
Sherman Oaks, CA 91423